Identity Step

Verification at Rizzio Casino: Done Once, Then Paid Out

The licence obliges us to confirm who you are before money leaves your account, and the review usually closes within 29 hours.

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Regulated by the UK Gambling Commission under licence 43771-9076-R-245859 since 2009.

In Short

The Check in Six Lines

Most players worry the check is a barrier; in practice it clears the path to your money.

Who checks

Rizzio Casino Ltd

Under which licence

UK Gambling Commission, 43771-9076-R-245859

How long

29 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Identity Path

A Clean Upload Means a Quicker Payout

Read this before your first upload, so a blurry corner does not cost you a second round.

See What Is Missing

Sign in and look for the verification area in your account settings; the prompts tell you which file is still missing. Note the exact document named there before you reach for your phone.

You Have Your ID Ready

Photograph your photo ID flat on a dark surface in daylight, with all four corners inside the frame. Glare across a laminate is the single most common reason a copy gets rejected.

Your Second Document Goes Here

Upload proof of address dated recently and showing your name and full address as they appear on the account. A payment card image follows if the card was used for a deposit.

After Sending, Wait Calmly

Leave the file with the team and check your inbox for the outcome; most reviews close inside 29 hours. Send a note to [email protected] if a full day passes with no answer.

Four Items to Hand Over

Before the Check Opens, After It Closes

Having read this table, you will know which three files to prepare and what each one has to show.

Photo ID

ConfirmsWho you are and your age

Must ShowFull name, date of birth, clear photo, no glare

Proof of address

ConfirmsWhere you live now

Must ShowYour name, home address, issued in the last three months

Payment card image

ConfirmsThe card is yours

Must ShowCardholder name, first six and last four digits

Four Trigger Points

Why Does the Check Appear Now?

Use this list when a request arrives and you want to know what set it off.

Before It Clears, Not After

A bigger than usual deposit or withdrawal moves your account into a routine review, so the licence requires a look at who is behind the money before it clears.

Details That Do Not Line Up

Typing a name, birth date or address that the papers do not match stops the check short, and a clean copy of the same document usually settles it.

Your First Cash-Out Comes First

Cashing out for the first time brings the identity check, because the licence says the account must be confirmed at the latest before that payment leaves.

Lift Your Limit With One Upload

Raising a limit you set yourself is treated as a change of risk, so a fresh identity check runs before the higher figure takes effect.

Source of Funds Checks Under the Licence

Holding licence 43771-9076-R-245859 from the UK Gambling Commission obliges Rizzio Casino Ltd to know where player money comes from, which is why the question arrives. Treat it as routine bookkeeping against money laundering rather than a suspicion aimed at you.

Get one of these ready and the answer is usually complete in one round.

Recent payslips from your employer
Bank statements in your name
Tax return or self-assessment record
Notice of pension or benefit income
Sale or dividend paperwork

When a Document Comes Back to You

Send the Original Instead. Cropping or editing a file to hide a corner strips the very details the reviewer needs, so the whole image comes back. Send the untouched original from your phone Skip any app that trims or retouches

Sharp Shot, Clean Pass. Shooting a photo in low light or with half the page outside the frame leaves text unreadable, and no reviewer can accept a guess. Lay the paper flat near a window Fit all four corners in the frame

Same Name, Same Address. Where the account name or address differs from the paper, the reviewer cannot tell whether it is your document at all. Update your details before you resend Use a paper in the same name

Fewer Delays

Your Payout Is Waiting on a Check

Once you finish, you will know what the check needs and when it lands.

How late can I leave my identity papers before cashing out?+

Send them before your first withdrawal, because the licence blocks any payout until the check is complete. Rizzio Casino can also ask at registration or at your first deposit, so keep the files handy from day one.

What wait should I expect once my papers are in?+

Most checks clear in about 29 hours from the moment your files arrive complete. Busy evenings can push it slightly, and a blurred photo sends you back to the queue.

Will you ask me for the same papers a second time?+

Usually not, as one accepted set covers your account for good. Fresh copies go to [email protected] if your address changes, a card expires, or a routine review flags something.

Which licence sits behind Rizzio Casino, and what number?+

The UK Gambling Commission licenses us under number 43771-9076-R-245859. That licence is why the checks exist at all, and it covers every account held with Rizzio Casino Ltd.

What is a source of funds check actually for?+

It is a routine duty that comes with the licence, aimed at spotting money laundering rather than doubting you. Expect a short question about your job or savings, and answer it plainly.