Help, Right Here

No Queues, No Guessing: Contact Rizzio Casino

Reach our team by live chat, e-mail or phone, every hour of every day, in English and three further languages.

Talk to Support UK Gambling Commission licensed

Paid today

837,987 £

4,583 Players online

Regulated by the UK Gambling Commission under licence 43771-9076-R-245859 since 2009.

Average payout processed in 15 minutes. Up to £51,000 per transaction, £52M paid weekly.

128-bit SSL encryption across all sessions. Audited by eCOGRA, SIQ, and Gaming Laboratories International.

Fastest Route First

Live chat, e-mail and phone lines

Each route below shows its typical reply time, so you stop testing them one by one.

Can Someone Answer Now?

For anything urgent, a chat window opens on the site and a person replies in about four minutes, day or night, including weekends and bank holidays.

Start Chat

Rizzio Casino E-mail Desk

Longer cases suit written words: send them to [email protected] and expect a reply within twelve hours, with the thread kept for your records.

Write to Us

Can I Speak to Someone?

Prefer a voice? Dial +44 20 1085 9754 (GMT) and speak to an adviser in around three minutes, the quickest way through a stubborn problem.

Call Support

Home-Field Support

Reaching Us From the United Kingdom

By the last row you will know every local detail, from the number to the watchdog.

Getting Through

Phone+44 20 1085 9754

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Watches

RegulatorUK Gambling Commission, 43771-9076-R-245859

Where to Turn

Gambling helpGamCare, BeGambleAware, GAMSTOP

Rizzio Casino Answers Faster With Facts

By the time you make contact, these five details carry most of the weight.

Your registered e-mail address
Account username or player reference
Date, time and amount of the transaction
Screenshot of the error or receipt
Payment method used for the deposit

Correct Inbox

Skip the transfer and reach the desk directly

We sort post by subject, so a precise address moves your case faster than a general one.

Account Desk

General support[email protected]

Verification and photo ID[email protected]

Money Desk

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Seven Facts on Availability

Knowing Exactly How Long You Wait

Nobody likes a silent inbox, so every channel below shows what a normal wait looks like.

Live Chat

Live chat hours24 hours a day

Chat first reply4 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone line+44 20 1085 9754

Phone waiting time3 minutes

Unhappy With a Reply

Before the Regulator, After the Chat

Calm wording and a clear order get a complaint resolved, and this is how Rizzio Casino handles one.

Before You Escalate

Start by describing what went wrong to the support team, keeping the facts in order and any screenshots attached to your message.

The Written Response

A written reply comes back from the team, usually within twelve hours, setting out what they found and what they can do.

From Handler to Senior Handler

Should that answer miss the mark, ask for the matter to be raised internally, where a senior handler reviews the case afresh.

When Do You Contact the Regulator?

After the internal route is exhausted, you may bring the complaint to the UK Gambling Commission as the licensing regulator.

Operator Check

The Company Standing Behind Your Account

A moment comes when you want proof of who holds the licence, and this table answers it.

Company

Legal nameRizzio Casino Ltd

Company numberCompany No. 26601146 (United Kingdom)

AddressChurch Lane, Manchester

License

RegulatorUK Gambling Commission

License number43771-9076-R-245859

Written Contact

E-mail[email protected]

When Play Worries You, Step Outside The Casino

Rizzio Casino answers questions about accounts, payments and bonuses, yet gambling problems are best heard by people outside the casino. GamCare, BeGambleAware and GAMSTOP are independent from us, speak to United Kingdom players, and their help costs nothing.

GamCare. GamCare offers free, confidential advice and one-to-one support to anyone in the United Kingdom worried about their gambling or someone else's.

BeGambleAware. BeGambleAware funds advice and treatment across Great Britain, helping players and families find the right kind of support near them.

GAMSTOP. GAMSTOP runs the national self-exclusion scheme, letting United Kingdom players block themselves from every licensed online gambling site in one step.

Before You Ask Us

What Happens After You Contact Us?

Rizzio Casino keeps answers short, so you can read them at a glance and get back to the game or to your day.

trustDo I need to verify my identity before I withdraw?+

Verification at Rizzio Casino usually takes about 29 hours once your documents arrive. Photo ID, proof of address and a payment card image cover most checks. Send them through and you can keep playing while we review.

trustWhat if I want to see or delete my personal data?+

Write to [email protected] and you can ask for a copy of your personal data or for its deletion. Rizzio Casino answers such requests from your registered email address only. Some records we must keep while our licence is active, and we will tell you which ones that covers.

trustWhat happens when Rizzio Casino's licence comes under review?+

Rizzio Casino Ltd holds licence number 43771-9076-R-245859 from the UK Gambling Commission. That licence covers every game, payment and bonus we run. If the licence ever lapsed, we would have to stop taking United Kingdom players until it was restored.

trustWhy can I not get support in my own language?+

Our team answers in English, German, Finnish and Norwegian, every hour of the day. Writing in one of those languages gets you a reply without delay. Other languages may take longer or need a translation.

trustWhat happens when I am not happy with the reply?+

If an answer does not settle your question, say so in the same chat or e-mail and ask for it to be escalated. A manager reviews the case, and you may write to [email protected]. Should the outcome still not satisfy you, the UK Gambling Commission is the regulator named on our licence.

trustWhat happens if I need help at night or at the weekend?+

Live chat, e-mail and our phone line all stay open 24 hours a day, seven days a week, on GMT. A rainy Sunday at 3am gets the same team as a Tuesday lunchtime. Bank holidays are covered too.